Replacement & Refund Policy

Cancellation & Modification

If you wish to make any changes to your order, please contact us at support@mygiftnest.com with your order number and the details of the modification you'd like to request. We’ll notify you once the change or cancellation has been processed.

Please note that orders can only be modified or cancelled within 2 hours of placement. After this period, orders are sent for processing and can no longer be modified or cancelled.

Returns

If your product arrives defective or not functioning properly, please contact us at support@mygiftnest.com.

Please note that the following items cannot be returned:

  • Items purchased from third-party retailers

  • Incorrectly purchased products

  • Products damaged due to misuse or improper handling

You have 30 days from the date of delivery to request a return or exchange. As the customer, you are responsible for covering all return shipping costs.

Shipping costs are non-refundable. If your return is approved, the original shipping cost will be deducted from your refund.

No Refunds or Replacements

The following situations are not covered under our 30-Day Refund & Replacement Policy:

  • Requests made more than 30 days after delivery

  • Incorrect product, size, shipping address, or customization details entered by the customer

  • Damage caused by misuse, mishandling, or poor maintenance

  • Items that have been washed, worn, soiled, or otherwise damaged through customer use

  • Returns due to changes in personal preference or taste

Refunds

Once we receive and inspect your returned item, we’ll send you an email to confirm its arrival and let you know whether your refund has been approved.

If approved, we’ll process your refund and notify you via email.

For credit or debit card payments, refunds are typically processed within five business days. Please contact your card-issuing bank for details on when the refund will be reflected in your account.

Exchanges

We take full responsibility for issues reported within 30 days of delivery if:

  • The item is damaged, defective, or not functioning properly

  • You received the wrong item or it doesn’t match your Order Confirmation

  • The package was lost or not delivered, provided the shipping address was correct

Note:
Please do not send your return to the address on your package. This is not our return address and may delay processing. Contact us at support@mygiftnest.com for the correct return instructions.