Frequently Asked Questions

Open the product you like and choose your options, such as size, color and personalization if the product has it. Check the preview, tap Add to cart, then go to checkout.

At checkout, enter your shipping details, add a discount code if you have one, and pay.

Yes, within 2 hours of placing it. Email support@mygiftnest.com with your order number and the change you need, and we will confirm once it is done.

After 2 hours your order goes into production, so it can no longer be changed or cancelled.

Fields marked with an asterisk (*) are required. The preview only appears once they are all filled in.

Your choices are always saved with your order, even if the preview does not show. If something looks wrong, send us a screenshot and we will check it for you.

Yes. Type a single space in the name field and leave it otherwise empty.

Each order ships to one address. To send gifts to different people, place a separate order for each address.

No. Packages only have the shipping label, so they are ready to give as a gift. Your order confirmation email is your receipt.

Shipping is a flat $5.99 per order, and free on orders of $65 or more. If you shop in another currency, checkout shows the same rate converted to your currency.

Alaska and Hawaii have their own rates (from $8.99), and a few countries have a higher flat rate. You always see the exact cost at checkout before you pay.

Every item is made to order. Production usually takes 2 to 3 business days, then delivery takes 7 to 15 business days.

Around busy holidays like Valentine's Day, Mother's Day and Christmas, please allow a few extra days. International orders can also take longer because of customs.

When your order ships, we email you a tracking link. You can also enter your order number and email on our Track Order page.

Tracking can take 5 to 7 days to show updates, so don't worry if it looks quiet at first. If you can't find the email, check your spam or promotions folder.

Our products are made by different production partners, so orders with several items can ship separately, each with its own tracking number. If an item is still missing after the others arrive, check your shipping emails for a second tracking link, or contact us with a photo of what you received.

First, check your tracking link and the shipping address in your confirmation email. If tracking hasn't updated for more than 10 days, or your package seems lost, contact us. If the address was correct, we will make it right.

Contact us right away. Address changes follow the same 2-hour window as other order changes. Once a package has shipped, we can't reroute it. If a package comes back to us because of a wrong address, a reshipping fee applies.

Prices on our website don't include import taxes or duties. Some countries charge them on delivery and some don't. These fees are set by your local customs office and are paid by the customer.

You can request a return or exchange within 30 days of delivery. Email support@mygiftnest.com with your order number first, and we will send you the return instructions.

Please don't send items to the address on your package. It is not our return address. Return shipping is paid by the customer, and the original shipping cost is not refunded. Full details are in our Replacement and Refund Policy.

We are sorry about that. Contact us within 30 days of delivery with your order number and a photo of the item, and we will replace it or refund you.

We can't accept returns for:

• Wrong size, personalization or address entered at checkout
• Items that have been worn, washed or used
• A change of mind
• Damage from misuse
• Requests made more than 30 days after delivery

Because every item is made for you, please check the size chart and your personalization before you order.

Once your return arrives and we have checked it, we email you to confirm. Approved refunds to a card are usually processed within 5 business days. Your bank decides how long it takes to appear on your statement.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. Other local options may appear at checkout, depending on your country.

Yes. Checkout is encrypted and handled by Shopify's secure payment system. We never see or store your full card details.

Check your inbox for two confirmation emails with different order numbers. That means two orders were placed. Sometimes a bank also shows a temporary hold that disappears in a few days. If you still see a double charge, contact us and we will sort it out.

Subscribe to our emails. Subscribers are the first to hear about offers and new products.

Discount codes have to be entered at checkout before you pay. We can't add a code to an order that has already been placed.

Only one code can be used per order. Make sure your cart meets the code's conditions, like a minimum order amount.

Tap the size chart button next to the size options on the product page. Measurements can vary slightly from the chart because each item is made to order.

To keep the print looking new, turn it inside out, machine wash cold on a gentle cycle, and tumble dry low or hang to dry. Don't bleach, and don't iron directly on the print.

Hand or machine wash at 30°C (86°F) or lower, and wash it separately the first time. Don't bleach, iron or dry clean.

Wipe it gently with a soft, dry cloth to remove dust and fingerprints. This keeps it shiny for years.

Yes. A portion of every sale from our You Are Enough collection helps fund mental health resources.

Screens and lighting show colors differently, so the real product can look slightly different from the photos and preview.